In some cases, there will be VAT or other taxes, customs duties or fees levied by your destination country. Additional charges for taxes or customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us.
General Item Return Policy - In most cases, items shipped from MKS service can be returned within 3 days after delivery or 30 days after shipment if the delivery date is not traceable. If your order was shipped to Brazil or Russia, you can send it back to us within 40 days after shipment.
Some products have different policies or requirements associated with them.
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
3 Days DOA Product Guarantee - If your product arrives damaged, is not working or is not as described, please contact us within 3 days after receiving it. We can arrange a full refund or a reshipment of your order.